We have several warehouse locations to serve you, our goal is to have your order delivered to you within 3 business days. This is possible with 98 % of orders shipped. However if you need Next Day Air or Second Day Air service we will be glad to give you a Shipping quote, please call (989) 356-3515 or e-mail us with your shipping needs and information.

Please provide a physical address when placing an order, UPS does not ship to P.O. Boxes.
 
Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or International addresses.

Due to shipping fees on oversized items all gas tanks / fuel tanks require a $24.95 shipping fee.                TOP

•  Shipping: Upon receiving and approving order most orders are shipped out within 24 hours (Monday-Friday excluding legal holidays);  shipping time is approximately 2 to 7 business days (Monday-Friday excluding holidays).
Most items ship UPS Ground, however some smaller orders (door handles, switches, and other items) may be shipped thru the United States Postal Service via Priority Mail. MONSTERAutoParts.com will make the determination on an order to order basis.
• Alaska And Hawaii: Due to shipper restrictions MONSTERAutoParts.com does not ship outside of the continental US. At this time we are unable to process orders to Alaska or Hawaii.

• U.S. Territories: Due to shipper restrictions MONSTERAutoParts.com does not ship outside of the continental US. At this time we are unable to process orders to Puerto Rico, Guam, Virgin Islands Or Any other U.S. territory. 

• International Orders: MONSTERAutoParts.com is unable to process any credit cards or checks issued or billed outside of the United States. At this time we are unable to process International orders.
P.O. Boxes, APO/FPO Boxes: Due to shipper restrictions MONSTERAutoParts.com does not ship to P.O., APO/FPO  Boxes. Please provide a physical address.

• Secure On Line Purchase: Use Our Secure On Line Shopping Cart. Simply Use The "Add To Cart"   Button Next To The Item That You Wish To Purchase. You can add or remove items with ease...all within a secure, user-friendly interface. The details of your purchase, including all prices and shipping charges, are clearly displayed prior to checkout. MasterCard, VISA And American Express are acceptable forms of payment for online orders.

• FAX or Mail: We Offer A Printable Order Form That You Can Fax or mail To Us 24 Hours A Day at;
  FAX To;  (989)356-3221   - Or -
  Mail To;  MONSTER Auto Parts 
               3165 Piper Road 
               Alpena  MI  49707.
  
  The order form may include your Credit Card Number - (FAX  or  MAIL)
  Your order will be shipped when payment is received.
  
  The order form may be mailed out with;  Money Order - Cashiers Check -
  Your order will be shipped when payment is received.

  Please be sure that all information is legible and complete.
  We accept Money Orders and Cashiers Checks only.
  At this time we do not accept personal checks.
  
  Click here for printable order form MONSTERAutoParts.com Customer Fax / Mail

• Credit Card:  Monster Auto Parts accepts  MasterCard^®  Visa^®  American Express^®

Please ensure the billing address information is as it appears on your credit card statement.
We are unable to accept internationally issued credit cards.

If your shipping information differs from your bill to information, your order may be delayed for verification. Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses.

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• WHAT IS COVERED

  MONSTER Auto Parts offers a Full 1 year Warranty on all of our products. MONSTER Auto Parts guarantees its parts to be free of defects in material and workmanship for One Year on the original purchased item.  If failure should occur, simply call the MONSTER Auto Parts customer service desk to place a warranty claim at (989) 356-3515 Monday thru Friday 11:00am-6:00pm (EST)  Please see our return policy for more information. This Warranty is non transferable, the original purchaser must own the vehicle on which the part is installed. Proof of purchase is required for all warranty claims.

  All warranties will be replacement of the same part only, Customer is responsible for return shipping fees. All items must be accounted for prior to reshipping. Under no circumstances will we ship a replacement part that is not paid for prior.

  This warranty applies to vehicles registered in the 50 United States and normally operated in the 50 United States.
   

• WHAT IS NOT COVERED

  This warranty does not include any costs involved in installation or replacement of any defective parts nor does it cover failure  resulting from accident, damage, abuse or improper installation.

  MONSTER Auto Parts nor Any of its affiliates SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF ITS PARTS.

  Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  This warranty gives you specific legal rights. You may also have other rights, which may vary from state to state.

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• Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not satisfied, simply return the item within 30 days of order date for exchange (if available) or a refund of the purchase price less shipping. A restocking fee of up to 15% may be assessed on non-defective parts. The original credit card used for the purchase will be issued the credit once processed. MONSTER Auto Parts cannot issue credit for non-defective items not returned within 30 days of receipt. Customer is responsible for return shipping fees.
Returned parts must be in "as new" re-sellable condition and shipped in their original package and shipping carton. If the original shipping carton is not available, the part must be packaged correctly to ensure safe shipping.
• Electrical Parts (switches, circuit boards, computers, electronic components) are not returnable.
• Parts that are in a sealed bag that state "non returnable if opened" are not returnable if the bag  is opened.
Damaged or Altered items are not returnable. Alterations include but are not limited to; painting, cutting, removal of studs/mounting bolts/clips/wires or any other part of the item.
• Cut to fit or Special Order items are not returnable.

• If you wish to return a part: Please follow the Return Procedure as explained below.

• Return procedure:
  • Call the MONSTER Auto Parts Customer Service Desk at (989) 356-3515 Monday thru Friday 11:00am-6:00pm (EST) to request a Return Authorization Number (RAN) number. Or e-mail info@monsterautoparts.com  (Without an RAN number, our receiving department will refuse your return.)
  • Your RAN number MUST be on the return label.
  • Customer Service will provide you the shipping address to send the returned item. Returns must be sent to the original shipping warehouse location.
  • Refunds will be issued once the parts are received, inspected and processed.
  • Returned parts must be in "as new" re-sellable condition and shipped in their original package and shipping carton. If the original shipping carton is not available, the part must be packaged correctly to ensure safe shipping. We cannot issue credit for items that arrive damaged or for items that have been installed OR altered in any way. Proper shipping and associated cost, is the responsibility of the customer.
  • The original invoice, or a copy, must be included with the item.

  Credits to the original credit card used for the purchase will be applied upon inspection and processing of the returned item(s) but may not appear on your credit card statement for one or two billing cycles.

   

• If you received an incorrect part: Call our Customer Service desk at 989) 356-3515 Monday thru Friday 11:00am-6:00pm (EST) to explain the error and reorder the correct part. We will then ship the replacement part as soon as possible. Once the original part is returned, undamaged and in its original carton, you will be credited for the full amount of the replacement sale. Under no circumstances will we ship a replacement part that is not paid for prior. Your replacement parts will be shipped via ground service, we will not ship replacement parts via air service.

If you refuse Or miss a shipment: Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned to MONSTER Auto Parts and your order will be cancelled. You will be  credited for the amount of the sale less a restocking fee up to 15%, less shipping. Please allow 2 weeks for a credit to be issued. It is your responsibility to make adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.
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